Quick Technology Overview Specialization: Web 2.0 technologies, Social Media and Networking, Microsoft FAST, Autonomy, Exalead/ Social Media Analytics & Metrics, Knowledge Management: Enterprise Search, ECM, ARM & Records Management, Digital Asset Management, Enterprise Solution Architecture, Information Management, Sharepoint / MOSS and Information Architecture (IA)/ User Experience (UX) Summary, IBM Content Manager
EXPERIENCE SUMMARY
A Results-oriented person with strong client interaction and presentation skills. IT Professional since 1997 with a focus in ECM, SEO, SharePoint, Enterprise Search & Classification / Taxonomies, Records Management, Legal Hold, XML Technologies, Information Management Strategy, Digital Asset Management, Apple Ipad/Iphone Innovation, Email Archiving, Text Analytics, User Experience & Design Teams, Collaboration and CRM, Web 1.0 to 2.0 conversions, Content & Document Management Systems. I provide a great deal of knowledge around Strategy, Operational effectiveness and solving design problems as I have been on several technology based initiatives such as Proof of Concepts; IT recommendation for Business impact; business/uses cases design; user experience teams and user flows. I have served as Project Manager, Solution Architect, Subject Matter Expert, et al.
EDUCATION & CERTIFICATIONS
Milligan College, Johnson City, TN, B.S.in Computer Science
Web 2.0 Technologies: SEO, Blogging, Social Networking, Social Bookmarking, Web-services, Participation methods/marketing, Folksonomy, syndication
Business Process Management & Modeling (4): Savvion Business Manager 6.x, Savvion Modeler & Workflow (Logic & Data), Savvion Rules & Adapter, BPMN (Business Process Modeling Notation)
Documentum Training (5): Technical Fundamentals for Documentum 5 & 6; XML and Content Management with Documentum ; WDK: Building Web Applications with WDK; DFC Fundamentals ; System Administration Documentum
Autonomy Enterprise Software Training (7): Idol Search 7.x, Autonomy Classification, Business Console, Meridio (Records Management), Aungate (Legal Hold), Virage / DAM, Autonomy Records Management
Exalead Enterprise Search – Administration and Dashboard Configuration (2010)
FAST Enterprise Search Training (2): FAST ESP, FAST AdMomentum, FAST Search for SharePoint 2010 for IT Professionals
Database Technologies: MS/SQL Server, DB2.Unix, Oracle 9.x/10g
Vignette Social Media (2): Vignette Community Applications, Vignette Community Services
Microsoft Sharepoint (2) :Moss 2007 System Architecture, Moss 2007 Collaboration, Moss 2010, SharePoint Search for Application Developers
XML Technologies: XML Schema, X-Path, XSLT, Modular XML and XQuery
-Usability Engineering, Process Management, Creating Personas, Wireframes, Mock-Ups, Prototypes, Style Guidelines, Information Architecture, Usability Evaluation, Usability Testing etc.
- HFI Certified Usability Analyst (studying for CUA)
-Project Management: PMP Certification (December 2007), Agile training
Professional Associations: Institute for Information Architecture (AifIA), Project Management Institute (PMI), Usability Professionals Association (UPA), Institute of Certified Records Managers (ICRM) Parts 1-5, GES 142 (Records Mgmt)
RELEVANT PROJECT EXPERIENCE
April 2013 to current
Prudential (Global HQ) – http://www.prudential.com
Interactive Program Manager of Portal Initiatives – CMS /Peoplesoft HR / Mobile
My responsibilities as the interactive program manager is the definition, execution, and success of digital projects that support MY PRU digital business objectives. This role collaborates with business partners to define the strategy and scope of these efforts, defines project roadmaps and metrics, and works with internal stakeholders, communications, and IT to ensure business objectives are met on time and on budget. In addition, this position plays a key role in bolstering and evolving Prudential’s interactive strategy by building a world-class user experience, supporting the needs of business partners and clients across multiple digital platforms, and driving optimal, measurable outcomes. Program Manager of 4 Waves -> Wave 1 (new CMS Initiative), Wave 2 (new PeopleSoft platform – My HR), Wave 3 (Personalization), Wave 4 (Mobilization)
March 2012 to current
EMC, USA – http://www.emc.com
Sr. Solution Architect & Information Architect for eServices global business divisions
In this role I worked closely with the business leads in eServices and the Enterprise Architect delivery unit of the IT division. The engagement involved integrating Documentum repository artifacts, eRoom Cabinet data, Salesforce.com platform data, Oracle Dbase information, Cloud based data modules (e.g. Amazon EC2, LinkedIN, etc.) and social media analytics / metrics into a common platform offering globally for internal eServices divisions. After my small team created this portal /Dashboard offering (currently it’s me as LEAD, a developer & a business analyst) we now are now attempting to bring silo’d applications that’s authenticated into the platform to bridge the gap between data inside, data in the cloud, data in social media and authenticated data. This would make a one stop INFORMATION STORE for all eServices and eBusiness Globally.
August 2010 to March 2012
CapGemini, USA – http://www.us.capgemini.com
Sr. Global Manager of Search Optimization, Digital Asset Management, Social Media, Analytics and Measurement.
As a lead, focus efforts for clients such as Boehringer Ingelheim on multi-channel “Closed Loop” DAM platform for the pharmaceutical client and create a national offering based on the program. Designed a Recommendations & Analytics engine using 3rd party technology to canvas internal published content to 3rd party sites but also ingest “inbound” content solution stacks. Worked closely with the Data/Analytics team of CapGemini (& clients) to ensure that data of unstructured content is properly married with the structured data in place (e.g. CRM,etc). The solution piloted utilizes multiple technologies (e.g. Search and Mean Based Analytics) to provide metrics on the effectiveness of content back to the original authors. Manage 5 resources in India, 1 in USA). Other projects after the initial one include (see below):
- Boehringer Ingelheim – SME for MS FAST Enterprise Search 5.3, Exalead Search, North Plains Telescope and Documentum 6.6 (integration)
- Created a Social Media analytics platform for Officemax core online products
- Turned this social media solution into a national practice offering in 2011
- Johnson & Johnson – SME for MS FAST Enterprise Search 2010, Radian 6 for social media analytics, Sharepoint 2010, IBM SPSS Analytics (Sharepoint platform)
- Closed Loop Marketing Platform ECM initiatives for large pharmaceutical companies delivering content to electronic channels and monitoring comprehensive metrics using (A) Adobe CQ5 CMD and (B) NorthPlains
- Certified Autonomy Idol and Microsoft FAST ESP Solution Architect
- Livesite/Workflow/Teamsite/Idol Runtime and Architecture
- Rollout of CA Records Management platform – ARM (Autonomy Records Mgmt)
- March 2011 – December 2011, General Motors GlobalConnect Dealer Portal Project Manager, with over 20 resources managed worldwide. Over 20 ppl managed worldwide and over $10 million budget
- On CapGemini Apple Iphone/Ipad innovation thinkbox team
- Adobe CQ5 CMS portal pilot for OfficeMax (6 week engagement)
January 2010 to December 2010 (after August I served in an advisory role only)
XCel Energy – Minneapolis, MN – http://xcelenergy.com
Sr. Autonomy records management SME
Was the Sr. Subject Matter Expert (SME) for Records Mgmt, Content Management System (CMS), Legal Hold, Enterprise Search & Taxonomy. I setup the foundation, business processes/services & technology stack with 4 major Autonomy Enterprise Packages/Suites. Autonomy Meridio (Records Management), Autonomy Aungate (Legal Hold / Alerts), Autonomy Idol (Search), Autonomy Interwoven (CMS) – LiveSite / Workflow, Autonomy Virage / Digital Asset Management (DAM). I am the technical and business solution expert on this account and lead role. I will be creating retirement plans for Documentum, IBM Content Manager , Open Text, Sharepoint (integration), Filenet, Vignette, Symantec Vault (with Email Archiving) & other technologies over the course of this project. The platform was WebSphere/Linux.
February 2009 – December 2009
Dow Jones : Marketwatch & WallStreetJournal.com– New York, NY & Minneapolis, MN
Sr. Technical Search Analyst for the new Marketwatch.com redesign and Sr. Taxonomy Analyst for the WSJ new Autonomy Topics engine. For Maketwatch.com tasks I used ASP.net for personalization coding and worked with Adobe CQ5 (CRX, software was called Day Systems at that time) the User Design Center in creating Search layouts. The technology was Autonomy IDOL platform.
Technical Project Manager (PM) For WSJ.com and the Topics engine, I used Microsoft FAST ESP to design a system that will merge Factiva taxonomy rules into a new topic/rule based engine for wallstreetjournal.com (this is a Java & Linux environment). Lastly, I am creating algorithms that will allow Entity Extraction (via Autonomy Eduction and Schematron XML methods) from articles as well as A/V files. The A/V meta extraction will not only get metadata from summaries but also recognize patterns thus making it more comprehensive. Technologies used are FAST Enterprise Search (premium content for WSJ) & Autonomy Enterprise Search (all other content).
NOTE: Marketwatch used Autonomy, WSJ regular content was in Autonomy but WSJ Premium content came from Factiva that was in Microsoft FAST ESP
Co-Managed the WSJ Iphone App 1.0 release team for the first two versions of WallStreetJournal smartphone
January 2008 – December 2008
Blue Cross Blue Shield of Ill. (HCSC – Chicago) – http://www.hcsc.com
Enterprise Information / Solution Architect for ECM Program
Activities and Objectives for Enterprise Search Solution Architect (75% of my time):
- Creating and documenting architecture standards and reference architectures. Effective ways to suggest development, documenting, and communicating complex software architectures.
- Facilitated interactive design sessions with dispersed business lines all over the country, drafted task scenarios, created navigation and solution hierarchies, and helped to plan usability testing of design concepts
- Collaboration with other Enterprise Architects on other projects in order to design highly technical software components.
- Collaborated with Design and Engineering teams to build user interface wireframes
- Prepare solution analysis documentation for Email archiving solution migration, Search Integration with Enterprise Content Management (ECM) and Sharepoint Portal.
- Define Metadata structures (Crosswalk) that will be used between the major content systems being integrated
- Utilize OOAD techniques and Layered Architectures. Integrate the Business Relationship Model, Business Information Model & Taxonomy 1.0 model for a 2nd quarter delivery.
- Storage environment was Legato (email archiving) and DASD (medical records, etc.)
- Database system was Oracle 10g and SQL server 2008, Websphere & J2EE Application environment
- Autonomy 7, DB2, AIX platform, Java, JSP/Servlets
For the Records Management Program I provide Project Management (PM) to the Program Director and Release Management to the project team and the Business Team Leader. Duties include (25% of my time):
- Assist with vendor evaluation in conjunction with creating an RFI & RFP from the business requirements. Scoring of the vendors was performed and assisted management in a Vendor decision.
- Document timelines along with inter-dependencies to identify potential issues and conflicts in scheduling.
- Establishing a policy over EMAIL (none currently) and transiting policies associated with paper records as they go to an updated digital environment.
- Conduct workgroup session on best practices in Records Management.
- Successfully managed sign off, compliance, statements of work, project schedules, release processes and procedures for many systems integrators and projects including Deloitte & IBM Global Services.
- Participated in strategy planning, security, policies and standards.
May 2006 – December 2007
Computer Associates – Knowledge Management SME & Web 2.0 Information Architect
Handpicked to facilitate and drive the global knowledge management revitalization program surrounding content management, collaboration and search with a budget of $3.9 million.
Functional – Phase 1:
Business Requirements Gathering for Knowledge Management across these business units (Professional Services, Tech Support, Marketing, Sales, R & D, Global Information Services, Quality Managed Systems, and Global Learning Office), direct communications and presentations to the SVP/VP level, Strategy Development & Implementation, Process Development and Integration, Content Management System (CMS) & Search Strategy. The efforts that I engaged the business community with led to a product evaluation / POT and selection of Content System, Collaboration System and Enterprise Search System. Advised executive management regarding product development best practices, blog software platform selection and general technologies.
Technology – Phase 2/3:
Sr. Technical Lead of a global effort for SharePoint 2007, Internal and External Wikis & Coveo Enterprise Search Technology global implementation across 15,000 users with over 5,000,000 records in a first release. Setup & Lead an Enterprise Search Governance Group consisting of one representative from each business unit within the organization. Build an IA framework integration with Sharepoint & Coveo that when complete will allow technical support personnel the ability to use a web-based system and search across all legacy active data as well as historic data. This will enable management to reduce the technical support workforce by 10 people thus further justifying the purchase of an Enterprise License. Implemented Omniture SiteCatalyst & Omniture Discover for web analytics across SharePoint sites, Wiki sites and search/taxonomy node metrics. Used Savvion Workflow integration with Sharepoint. Collaborated with Design and Engineering teams to build user interface wireframes and conducted user experience workshops pre and post deployment. Setup and Integration Open Text environment. Led interlocking technologies group that was responsible for integration of Open Text, SharePoint 2007 and Coveo. Furthermore; I created standard information architecture and interaction design deliverables for a complete site design of their Sales & Technical Support web sites. Database systems were Oracle 10 and SQL 2007/08. Pilots that were conducted by me during the bidding process were Microsoft FAST ESP and OpenText.
May 2006 – April 2007
Astrazeneca – http://www.astrazeneca.com – Pharmaceuticals Industry
Search, BPM, Taxonomy Admin, and User Experience Resource
Managed an international team of 8+ developers for AstraZeneca in Sweden and Manchester, UK to refine and create global search & taxonomy applications for the company as they had missed several deliveries during the previous 2 years prior to me getting there. The role also included running the search committee, taxonomy governance committee and user experience committee which had 6-10 representatives each on both committees’.
Other Responsibilities included:
-Execute activities associated with Information Source Life Cycle. Maintain administration over the document repository and document all technical decisions/meetings/etc.
-Researched audience characteristics and performed competitive analysis and various user centered design documentation
-Interface with the vendor(s) (Autonomy, Plumtree, Vignette, Filenet, SAP ECC, etc.) as well as internal AstraZeneca resources.
- In October a decision to change platforms was reached by Sr. Level management and I facilitated an RFI and presentation process for numerous vendors for a technology stack decision
-Use Sharepoint to structure workflows for CMS publishing integration. Worked with Microsoft.Net System architect to setup the pilot to ensures alignment with program and enterprise standards and all documents associated with the solution architecture
April 2005 – April 2006
Glaxo Smith Kline – http://www.gsk.com – Pharmaceuticals Industry
Global Search and Classification Software Architect
Responsible for architecting a search engine system that would consist of over 100 Terabytes of data globally. Integrated with the offshore team in India while an operations team in USA. Responsible for revamping a Parametric (dynamic) taxonomy that consist of over 41,000 Nodes. Used Autonomy Idol 7 and Autonomy Zantaz in working with the legal department for records retention policies. Repositories were Lotus Notes, Documentum, Livelink and Filenet.
March 2004 – May 2005 (Sporadically in 2006 for all hands meetings once a month)
Symbol Technologies (now Motorola) http://www.symbol.com – KM Lead (Long Island, NY)
My efforts with this client include designing metadata standards from unstructured and structured data from numerous repositories and databases of SAP KM & Sharepoint, designing taxonomies and topic libraries for their Intranet, leading several committees including (but not limited to): Content Management System (CMS) committee, Metadata committee, Search committee, Taxonomy committee and KM Governance committee. The technologies that have been used to implement the taxonomies and search functionality are: XML, Java, SAP KM, SAP Netweaver, SAP ECC, Verity K2 (Autonomy), Clarify, Oracle Server, SQL Server, Livelink, WSS and Sharepoint. I have recently been integrated with the Business Readiness Teams & Projects, consisting of Change Management, IT Governance and Corporate Awareness to provided process perspective and leadership within IT Management to efficiently evaluate, implement, and maintain an SAP KM system for Core Business platform in the Management and Business Intelligence areas; supporting businesses interest in 3 countries, 6,000 users.
March 2004 – October 2004 Hewlett Packard / Compaq – http://www.hp.com
Software Systems Architect and Lead for TheSource@HP.com (Houston & New York)
Verity K2 Suite: 5.0.1 & 5.5, Verity Response, Vignette 7 (VAP), Documentum 4i, Java, XML, JSP, Verity Intelligent Classifier (VIC), Perl, Windows 2000, HP-UX
Responsibility 1) Architect and develop new innovations using the existing versions of Verity and Vignette in moving to newer versions Verity 5.5, VCC and Vignette 7 using Java, APIs, XML and JSP. Generating new models based on a new content classification method, topic sets & rules to define parametric taxonomies with their 6 repositories using VIC and VCC. Lead programmatic efforts of design, development and deployment.
Responsibility 2) Work with the Business Team and its project manager as a Committee Lead for these groups: Meta Data, Taxonomy, Search Core Team. Also, a Committee Member for these groups: Navigation, Personalization, Reporting, Content Management.
Responsibility 3) Design and implement a new Verity architecture that isolates indexes into a single location for performance and result consistency, cluster their Verity servers for stability, and ensures no single points of failure.
November 2003 – February 2004 Deloitte Consulting Federal Practice – http://www.dc.com
Documentum Specialist (Reston, VA) – (work is being performed for a POC for their federal client)
Documentum Suite: 4.4 & 5.2.2 WebPublisher , WDK, Content Server 5/ Oracle 11i Business Suite, 9i Database & 9i App Server / Java & JSP / XML & XSL / Unix / SSI (security) / Perl
Document architect/developer working with the functional team to analyze, design and build a stand-alone document management pilot for applications using Documentum 5 for one of Deloittes federal clients. Tasks include migration from Documentum 4 to Documentum 5, including WebPublisher and WebTop, and implementing a dynamic security model within the Documentum Server. Security configuration, workflow design and docapps within Documentum Server.
June 2003 – November 2003 – Symantec
Technology Lead & Solution Architect (San Francisco, CA)
Verity K2 5.x/ Interwoven / Oracle 9i / XML / Solaris 9 / WebLogic / MS Project / XML Spy
- Worked with project management of different divisions to develop an encapsulating project plan
- Design a Search Services Solution & Architecture document for the client
- Product Evaluation and Matrix around XML rending engine software
- Creation of approximately 8 – 12 verity search collections from approx 4 different sources
- Gateways will be Filesys, Httpsys, XML Filtering and ODBC Oracle and Lotus Notes.
- Responsible for Keyword Search, Parametric Search and Taxonomy of all their Product Line
- Integration with Interwoven (CMS) Deployment technology
- Over 15 Product taxonomies implemented for parametric filtering
- Lead the development of a common search client, a set of JAVA classes that wrap the Verity classes that the JSP developers can use. Search client must also represent the defined search business rules. Worked with BEA app server
- Designed 4 different taxonomies that will have specific business rules in XML
November 2002 – June 2003 Home Depot (Atlanta, GA)
Online Catalog Search Engine - Verity & Documentum Technology Specialist/Architect;
Documentum 4/ Verity K2 4.5.1 / Documentum Gateway / Websphere / LDAP/ JSP / Java / Jrun 2.3 / AIX / DB2 / Perl
Mr. Jarmond is consulting Home Depot Enterprise on their online e-Commerce web site application. In particilar, product taxonomies, real time indexing and search algorithms.
7/02 – 9/02 McKinsey & Company (NY) Sr. Verity K2 Consultant – http://www.mckinsey.com
Knet 1.2/PaLM Intranet Publishing System POC using Verity K2 4.5, Cocoon, Java, JSP, XML, XSP, Oracle
Mr. Jarmond was brought on board to resolve a high visibility problem of Real Time Indexing across Normalized Datasets in Oracle. He successfully implemented a POC (Proof of Concept) with the Verity ODBC Gateway. Core technologies utilized were: Verity K2 4.5, Verity XML Export Tool, Perl 5, JSP, Java, XML, XSP and XSL, Perl, Verity ODBC Gateway, Oracle 8. With Oracle he had to create data tables, event tables and triggers that would kick off an API. The second part of the project was a publishing process project involving Cocoon, Java, XML and XSP to display the Verity collection. Tasked with bringing information from many different sources and combining them, this process also would help streamline meta-data. Mr. Jarmond built a method that would take instant published information from the publishing process into the Cocoon XML framework into a database and into the appropriate Verity K2 Collection.
4/02 – 7/02 Alcoa Corporation (Pittsburgh, PA) – http://www.alcoa.com
Global Intranet POC, Pilots and Architecture, Verity K2, Plumtree, XML & Taxonomy Consultant
Mr. Jarmond was responsible for the general guidance on best practices for implementing Plumtree Publishing & K2 Taxonomy, assisted in overall architectural design for handling 10 Terrabytes (TB) of data (6 TB in North America). Technologies that I used over the course of this contract were Microsoft CMS, XSL, XML, XML Spy, Perl, SQL Server 2000, MSXML 3.0, Documentum 4i, Verity K2 and Plumtree 4.5 to create taxonomies with the Alcoa Business Leaders in preparation to do approximately 25 Business Units and 5 Global Units (Brazil, Australia, Europe, Asia) with language locales. Plumtree Portal 4.5 Integration. Integrated Verity with Microsoft CMS and Microsoft SPS for newsletter and meta-data integration. Used MS project, RUP (Rational Unified Process) and UML for project related items.
6/01 - 4/02 Office of the Navy (Arlington, VA) – KM Portal for Def. Acquisition (Employee)
Sr. Solution Architect
Mr. Jarmond was the Intelligent Classification Architect-Engineer and Lead. He utilized technologies such as Verity K2, Verity Intelligent Classifier 2.5, XML, UML, Javascript, SQL Server, Dreamweaver, Cold Fusion & WDDX, Fusebox, Documentum 4i, and Windows NT. Processes implemented included were enterprise personalized search, document classification and categorizing, 4 different taxonomies in both text and visual form for internal government Community of Practice. Had to meet with requirements teams on a weekly basis to create a meta-tag methodology for the community PM CoP (community of practice). Created additional information management documents detailing business and information process flows
1/99 – 6/01 Progress Energy (Raleigh, NC) – http://www.progress-energy.com
Cold Fusion, Verity Search 97, Perl and Personalization Web Developer
1997 – 1/99 Mercury Data Systems (Greensboro, NC)
Cobol / JCL programmer at AT & T and Sara Lee
